FAQ
On this page, we've gathered the most common questions about our jewelry and orders. Whether you're looking for information about the materials used in our products, how to return an item, or how to place an order, you'll find all the details you need here. If you have any other questions, feel free to contact us, and we’ll be happy to assist you!
What materials are the jewelry made of?
Our jewel is made from high-quality materials such as stainless steel, silver, gold plated, and rose gold plated, depending on the product. We also use high-quality crystals and zirconia for a luxurious look and long-lasting durability.
How should I maintain my jewelry?
To extend the lifespan of your jewelry, we recommend keeping it away from water, perfumes, and cleaning products. Store your jewelry in a dry, closed box to protect it from scratches. Clean your jewelry regularly with a soft cloth.
How can I place an order?
Placing an order is easy. Add the desired products to your cart, click on 'Checkout', enter your shipping and payment details, and complete your purchase. You will receive an order confirmation email right away.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible at info@xelucci.com. We can only modify or cancel orders that haven’t been shipped yet. Once an order is shipped, we cannot make changes.
What are the shipping costs?
Shipping within the Netherlands costs €4.95. For orders over €100, we offer free shipping. Shipping to Germany, Belgium, France, and Denmark costs €7.50, and shipping to Spain and Italy costs €8.95. Please refer to our shipping page for more details.
Can I return my jewelry?
Yes, you can return your jewelry within 14 days of receiving it, as long as it is in its original condition and packaging. Personalized items cannot be returned. Please refer to our return and refund policy for more information on the return process.
How do I know what size to choose for my jewelry?
For most of our jewelry, such as rings and bracelets, we offer a size chart to help you choose the right size. If you are unsure, feel free to contact us, and we will gladly assist you in finding the perfect size!
