Terms of service

Table of Contents:

Article 1 - Identity of the entrepreneur

Article 2 - Products

Article 3 - Payments

Article 4 - Deliveries

Article 5 - Returns

Article 6 - Liability

Article 7 - Warranty

Article 8 - Complaints procedure

Article 9 - Dispute resolution

Article 1 – Identity of the entrepreneur

XELUCCI.com

Mambo 33, 2152 SW, Nieuw-Vennep, Netherlands

Phone number: 023 234 00 09

Email address: info@xelucci.com

Chamber of Commerce number: 76403173

VAT identification number: NL860612624B01

Article 2 – Products

We sell the best accessories, clothing & gifts.

Article 3 – Payments

The (total) price of the products is indicated in our webshop. You pay via our online payment service provider using iDEAL, credit card, Belfius, BanContant/MisterCash & Paypal. Mollie B.V. handles this payment service. Shipping costs are at your expense. After €75,-, shipping costs within the Netherlands are waived.

AfterPay – Pay Later for Consumers (NL/BE)

AfterPay handles the complete pay-later process for XELUCCI.com. When you complete your order via AfterPay, you will receive a digital payment overview from them and pay the order amount to AfterPay. AfterPay will perform a data check to approve your request for payment. AfterPay follows a strict privacy policy as described in the privacy statement. If your request for payment through AfterPay is not authorized, you can, of course, pay for your order with another payment method. For more information about paying later with AfterPay, visit the AfterPay website.

Article 4 – Deliveries

We deliver your product to the address you provided at checkout. You cannot change the address once we have shipped the package. PostNL & DHL handle the distribution. We strive to ship your order within 2 working days. If the order is delayed, we will inform you via email. Personalized items are usually shipped within 3 working days. We guarantee that you will receive your order no later than 30 days after order confirmation. If this is not possible, you can request either (a) an immediate refund of the amount you paid for the product or (b) a replacement product of equal value.

Article 5 – Returns

You can return the product within 14 days after receiving it. You can do this using the return form or by sending an email to info@xelucci.com. After receiving confirmation from us, you must send the product back within 14 days. Once we have received the product, we will refund the full purchase amount within 31 days. Return shipping costs are at your expense. You must handle the product and packaging carefully. You may only unpack and use the product as necessary to determine if you want to keep it. Personalized and sale items are not accepted for return.

Article 6 – Liability

The products on XELUCCI.com are not toys. These products should only be used under adult supervision. Also, check the product upon arrival. We are not liable for any damage caused by using a product, unless the damage is due to our intent, gross negligence, or willful recklessness. Your right to compensation will at most equal the amount paid for the ordered product.

Article 7 – Warranty

We do not provide a warranty on our products.

Article 8 – Complaints procedure

If you have a complaint about the execution of the agreement, we would like to hear it. Please send your complaint as soon as possible (and as fully described as possible) to info@xelucci.com. We will handle your complaint as quickly as possible, no later than 31 days after receiving your complaint. If it takes longer to resolve the complaint, you will receive a confirmation of your complaint within 5 days, and we will let you know when to expect a more detailed response. If we cannot resolve the complaint, it will become a dispute subject to dispute resolution procedures.

Article 9 – Dispute resolution

These terms and conditions and the agreements we enter into with you are governed by Dutch law. In the event of a dispute, the court in Haarlem has jurisdiction.

Article 10 - Complaints procedure

1. The entrepreneur has a sufficiently well-known complaints procedure and will handle the complaint according to this procedure.
2. Complaints about the execution of the agreement must be submitted in full and clearly within 7 days after the consumer has detected the defects.
3. Complaints submitted to the entrepreneur will be answered within 14 days of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
4. If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute resolution procedure.
5. In case of complaints, the consumer should first contact the entrepreneur. If the webshop is a member of Stichting WebwinkelKeur and the complaint cannot be resolved mutually, the consumer should contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check if the webshop has an active membership via https://www.webwinkelkeur.nl/leden/. If no solution is reached, the consumer can have their complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur. The decision is binding, and both the entrepreneur and consumer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer. Complaints can also be submitted via the European ODR platform (http://ec.europa.eu/odr).
6. A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur states otherwise in writing.
7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will either replace or repair the delivered products free of charge, at their discretion.